Overview
AI is moving fast, but most professionals are still getting started While tools like ChatGPT, Claude, and Copilot promise to reshape how we work, many teams are still figuring out what these tools actually do, how to use them effectively, and where to begin.
This practical, in-person course designed for professionals who want to build confidence with AI and apply it in their day-to-day work—without needing a technical background. The course is aligned with the BCS Essentials Certificate in Artificial Intelligence, covering essential concepts, terminology, and responsible use.
Agenda and Outcomes
Across the day, we’ll take you from first principles to practical application. You’ll learn:
What large language models (LLMs) like GPT-4 and Claude are, and how they work
The difference between AI, machine learning, and generative tools
How to use AI in real workflows: writing, summarising, analysing, and more
What makes a good prompt, and how to avoid common mistakes
How to identify AI opportunities in your own role or department
You’ll also see real examples of AI in action across operations, HR, finance, and service delivery. By the end of the course, you’ll take away a printed and digital AI Playbook that includes:
Key terms and definitions
Prompting techniques that work
A responsible use checklist
Ready-to-use templates and examples
A personal action plan to apply back at work
Who is it for?
This course is ideal for:
Managers and professionals looking to upskill
Teams experimenting with AI in their workflow
Public sector, enterprise, and SME teams new to LLMs
Anyone responsible for innovation, digital strategy, or operations
No technical background is required. If you can write an email, you’ll benefit from this course.
The course includes a voucher to sit the BCS Essentials Certificate in Artificial Intelligence, along with a study guide to take away for further preparation. The latest syllabus can be found here